CUSTOMER SERVICE NOTE
If you have any suggestions as to how our standards of service can be improved we will be pleased to listen.
Although every effort is made to maintain accuracy, this website and our catalogue should not be regarded as an infallible guide to the current specifications of any particular product and the material contained in this website is for information purposes only. 33Knots.com by permitting the use of this website does not make any recommendation or endorsement as to any product or other service or advisor, or to any material submitted by third parties or items linked to this website. All specifications and details are given as a guide and must be regarded as approximate only. 33Knots.com reserves the right to revise prices and to alter colours or specifications at our discretion at any time
33Knots.com will collect and store information about you if you place an order for the purposes of processing and fulfilling that order. We will collect and store any data that you may volunteer to us whilst using our services, e.g. (registration, placing an order). Any data is collected lawfully and in accordance with the Data Protection Act 1998. Any stored data will be solely held by 33Knots.com and will never be shared, sold or rented to any other party. 33Knots.com will not store credit or debit card information on our website, on the Internet or via any other means of electronic storage, except for the period of sending and retrieval (transfer) of that information from a secure page (such as our order form) in the form of an encrypted email when an order is placed. 33Knots.com takes every precaution to ensure your privacy and that customer information is protected online and offline (e.g. Telephone mail order). In addition to the above, we give you a choice of ordering methods that do not necessarily require you to send credit card information over the Internet.
LINKS AND OTHER PARTIES
This website contains links to other websites. Please be aware 33Knots.com are not responsible for the content of those websites and excludes all liability from any illegality, omission or inaccuracy in such websites or material supplied to our website by third parties. Vintage and Rare Guitars provides these links for your convenience only but does not necessarily endorse the material on those websites and we are not responsible for the privacy practices of other websites.
We value your business and endeavour to have all orders processed within 24 hours of receiving them, if there is going to be a delay we will contact you as soon as possible to explain the situation. 33Knots.com primarily uses TNT Post Priority mail to dispatch goods to customers. We will use the most appropriate service available for the goods being dispatched these services normally require a signature on receipt of the package(s). We reserve the right to use alternative methods at our discretion. Normal delivery days are Tuesday – Friday. Our typical current website carriage charges (as of August 2013) are based on weight and volume. Currently,
Carriage charges may change at our discretion but will be listed here and will be shown at the time any order is placed online.
USE OF THIS WEBSITE
Except as stated below, the contents of this website may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior express permission of 33Knots.com. You may print or download to disk the contents of an individual page of this website for the purpose of private and personal, non-commercial use.
90 DAY MONEY BACK GUARANTEE
Goods can be exchanged or refunded, provided they are returned to us in an unused condition with their original packaging if arrangements are made by email within 90 days of receipt. Goods will be exchanged or refunded free of postage charges if the mistake is ours, otherwise postage charges will be charged at cost.